An A-to-z claim can impact your account health and Order Defect Rate (ODR). If a buyer contacts you with a complaint, make it a priority to respond quickly and attempt to resolve the issue directly with the buyer. The claim also needs to meet one of Amazon’s A-to-z Guarantee conditions. However, before filing an A-to-z claim, the buyer must attempt to contact the seller and wait two business days for a reply. If a buyer is not satisfied with the delivery time or the condition of an item you sell, they can contact Amazon to report the issue.
In essence, it protects Amazon shoppers when they buy items that are sold and fulfilled by a third-party seller. The Amazon A-to-z Guarantee ensures a consistent experience for Amazon shoppers, whether their order is fulfilled by Amazon or a selling partner.
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